Terms of service

TERMS OF SERVICE

Effective as of April 19, 2026.

1. GENERAL PROVISIONS

These General Terms and Conditions govern the rights and obligations of the Contracting Parties arising from a remote contract between the company ENORDA s.r.o., company address: Rastislavova 2093/12, 911 05 Trenčín (Slovak Republic), CRN (IČO): 46280839, TIN (DIČ): 2023308837, registered in the Commercial Register of the District Court Trenčín, Slovakia, Section: Sro, Insert No.: 24856/R (hereinafter the "Seller") and the Buyer, the subject of which is the purchase and sale of goods, as well as the delivery of custom-made goods on the Seller's websites www.teenwear.eu, us.teenwear.eu, www.teenwear.de, www.teenwear.pl, www.teenwear.it (hereinafter the "E-shop").

The contract is concluded in the English language. Legal relations are governed by the law of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection, the Civil Code (Act No. 40/1964 Coll. as amended), and applicable EU legislation; mandatory consumer protections of the Buyer's country of residence are not affected.

The Seller's contact details are as follows:

  • ENORDA s.r.o.
  • Rastislavova 2093/12
  • 911 05 Trenčín (Slovak Republic)
  • E-mail (general inquiries and after-sales service): help@teenwear.eu
  • E-mail (legal matters): legal@teenwear.eu
  • E-mail (returns and claims): returns@teenwear.eu
  • Phone number: +421 949 870 621

2. SCOPE AND ACCEPTANCE OF TERMS

By accessing or using the E-shop, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Refund Policy, the Privacy Policy, and the Cookie Policy. The Seller may amend these Terms at any time; changes are effective upon publication on the website and apply prospectively to new orders. Orders placed before any amendment are governed by the version of these Terms in force at the time the order was placed.

3. USE BY MINORS

The E-shop offers products primarily to teenagers and young adults. The Seller takes the protection of minors seriously and applies the following rules:

  • Purchases on the E-shop may be made only by persons who have full legal capacity to enter into contracts under the law of their country of residence (typically 18 years of age, or the local age of majority).
  • Persons under 18 years of age may use the E-shop and place orders only with the prior consent and supervision of their parent or legal guardian. By submitting an order, such person represents that the necessary consent has been obtained, and the parent or legal guardian assumes responsibility for the order and payment.
  • In accordance with Article 8 of the GDPR and Section 15 of Slovak Act No. 18/2018 Coll., where an account or any processing of personal data is based on consent, that consent is valid only if the user is at least 16 years old. Users below 16 may register or consent to data processing only with verifiable consent from a holder of parental responsibility.
  • The Seller reserves the right to refuse or cancel any order where there is reasonable suspicion that a minor is attempting to enter into a contract without the required consent.

If you are a parent or guardian and become aware that your child has entered into a contract without your consent, please contact us at legal@teenwear.eu and we will work with you to resolve the matter, including cancellation of the contract and deletion of related personal data where appropriate.

4. ACCOUNT REGISTRATION

Account creation is not mandatory for purchase but may provide additional features (e.g., order tracking, loyalty rewards). Customers must provide accurate and current information. You are responsible for all activities under your account and for keeping your credentials secure. Accounts may be terminated for breach of these Terms or misuse.

5. PRODUCT INFORMATION AND AVAILABILITY

Product descriptions, images, and prices are displayed for each item. All prices are shown in the currency applicable to the relevant domain and include VAT; any additional mandatory charges (such as shipping) are clearly displayed before order confirmation. Product images are for illustrative purposes and minor variations in colour or appearance may occur. All offers are subject to availability. The Seller may modify product details, prices, and promotions at any time without prior notice; such changes do not affect confirmed orders.

6. PRICING AND PRICE REDUCTIONS

Where the Seller announces a price reduction on a specific product (for example through strikethrough pricing, percentage discounts, or publicly advertised discount codes accessible to the general public), the Seller displays the lowest price applied to that product during the 30 days preceding the announcement, in accordance with Article 6a of Directive 98/6/EC as amended by Directive (EU) 2019/2161 ("Omnibus Directive") and its implementation in Slovak law.

The following are not considered price-reduction announcements subject to the 30-day reference price rule: (i) genuine personalised price reductions addressed to an individual consumer (e.g., a post-purchase voucher sent by email to that specific customer); (ii) benefits granted under a long-term customer loyalty programme (lasting 6 months or more); (iii) conditional offers such as "buy two, get one free"; and (iv) comparisons with prices of other traders or manufacturer's recommended retail prices (MSRP) clearly identified as such.

All prices are final unless expressly indicated otherwise.

7. ORDER PROCESS AND CONTRACT FORMATION

The order process consists of selecting items, adding them to the shopping cart, providing delivery information, reviewing the order, selecting the payment method, and submitting the order by activating a button clearly labelled "BUY NOW" (or an equivalent unambiguous formulation indicating an obligation to pay, in accordance with Article 8(2) of Directive 2011/83/EU). Before submitting, you can review and amend your order. Submitting an order constitutes a binding offer with an obligation to pay. A contract is concluded when you receive an order confirmation by e-mail from the Seller on a durable medium. The Seller may refuse or cancel an order (e.g., in case of payment issues, suspicion of fraud, unavailability, or a reasonable belief that the Buyer is a minor without the required consent).

8. PAYMENT TERMS

All payments must be made in advance via the methods offered at checkout (credit/debit card, bank transfer, or others as specified). Payment data is processed securely by authorised providers. The Seller may withhold dispatch until payment is received in full.

8A. PAYMENT SECURITY

Payments are transmitted over SSL/TLS connections and processed by third-party providers compliant with PCI-DSS standards. The Seller does not store full card details.

9. SHIPPING & DELIVERY

Orders are shipped to the address provided by the Customer, by courier or postal service, as selected at checkout. Shipping costs and estimated delivery times are shown before order confirmation and are indicative only; actual times may vary by destination and carrier performance. Processing time for all orders is 2–5 business days after payment is received, unless stated otherwise. Risk of damage or loss transfers to the Customer upon receipt of the goods by the Customer or a person authorised by the Customer, in accordance with Article 20 of Directive 2011/83/EU.

10. RIGHT OF WITHDRAWAL (RETURNS)

You have the right to withdraw from the contract within 15 days from the date of receipt of the goods, without giving any reason. This period exceeds the minimum of 14 days required under Directive 2011/83/EU and Slovak Act No. 108/2024 Coll. on Consumer Protection and is granted voluntarily by the Seller as a more favourable condition for the Customer.

How to exercise the right of withdrawal:

  • Recommended — Online Returns Portal: submit your withdrawal at returns.teenwear.eu. This is the fastest way and allows you to manage your return end-to-end. In accordance with Article 11(3) of Directive 2011/83/EU, the Seller will acknowledge receipt of the withdrawal submitted via the portal without undue delay on a durable medium (typically by e-mail).
  • By e-mail: send an unequivocal statement of withdrawal to returns@teenwear.eu. You may use the sample form below, but you are not required to do so.
  • By post: send a written statement of withdrawal to ENORDA s.r.o., Rastislavova 2093/12, 911 05 Trenčín, Slovak Republic.

The withdrawal is timely if it is sent before the 15-day period expires. To meet the deadline, it is sufficient that you dispatch the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal: Returned goods must be unused, unworn, with original tags and packaging, and must be sent back without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The Customer bears the direct cost of return shipping. Refunds include the cost of the least expensive type of standard delivery offered, if delivery was paid. Refunds are issued using the same means of payment used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the reimbursement. The refund will be processed within 14 days from the day we are informed of your decision to withdraw, but may be withheld until the Seller has received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

The right of withdrawal does not apply to goods made to customer specifications, clearly personalised goods, sealed goods unsealed after delivery for hygiene reasons, or other exceptions stipulated by law. For full details see the Refund Policy.

Sample withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To: ENORDA s.r.o., Rastislavova 2093/12, 911 05 Trenčín, Slovak Republic, e-mail: returns@teenwear.eu

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number: __________
Description of goods being returned: __________
Ordered on (date): __________
Received on (date): __________
Name of consumer: __________
Address of consumer: __________
Date: __________
Signature of consumer (only if this form is notified on paper): __________

11. CLAIMS AND LEGAL WARRANTY

The Seller is liable for defects of the goods in accordance with §§ 619–627 of the Slovak Civil Code (Act No. 40/1964 Coll. as amended) and Directive (EU) 2019/771. The Customer may file a claim within 24 months of receipt of the goods. Claims must be submitted by e-mail to returns@teenwear.eu with description of the defect, photographs, and order number; proof of purchase is required.

Upon receipt of the claim, the Seller will issue a written confirmation of defect notification without undue delay, specifying the date of the claim and the anticipated method of handling. The claim will be handled as soon as possible and no later than 30 days from the date of notification, unless a longer period is objectively justified. If justified, the Customer is entitled to repair, replacement, proportionate price reduction, or withdrawal from the contract and refund, in that order of priority where applicable under law. The Seller covers reasonable return shipping costs for justified claims. The warranty does not cover defects caused by improper use, mechanical damage, or normal wear and tear. Visible transport damage should be noted with the courier upon delivery.

Where the Seller refuses to accept the claim, the Seller will provide the Customer with written reasons for the refusal.

12. PROMOTIONS, VOUCHERS AND DISCOUNT CODES

All promotions, sales, and voucher codes are subject to separate Promo Terms & Conditions that apply in addition to these Terms. Unless otherwise stated, discounts are not cumulative. Publicly accessible discount codes advertised to the general public are treated as price-reduction announcements and comply with the rules set out in Article 6 (Pricing and Price Reductions) above. The Seller may change or withdraw promotions at any time without prejudice to confirmed orders.

13. PROHIBITED USE AND CODE OF CONDUCT

You may use the E-shop only for lawful purposes. Prohibited conduct includes, without limitation: violating any law or regulation; infringing the rights of others; transmitting malware or spam; attempting to gain unauthorised access to systems; scraping, data-mining, or extracting content by automated means; and interfering with the E-shop's operation.

14. INTELLECTUAL PROPERTY

All website content (including product images, texts, logos, and design) is the exclusive property of ENORDA s.r.o. or its licensors and is protected by copyright and trademark law. Use or reproduction without prior written consent is prohibited.

15. CUSTOMER REVIEWS AND FEEDBACK

Customer reviews displayed on the E-shop originate from customers who have purchased the relevant product through the E-shop. The Seller takes reasonable and proportionate steps to verify that reviews come from verified buyers by matching reviews against order records; reviews that cannot be linked to a verified order are clearly marked as unverified or are not published. The Seller does not publish sponsored or paid reviews as genuine customer reviews. The Seller reserves the right to remove reviews that are unlawful, offensive, contain personal data of third parties, or otherwise breach these Terms.

By submitting feedback, suggestions, or reviews, you grant the Seller a non-exclusive, worldwide, royalty-free right to use such content for marketing and improvement of services, unless otherwise agreed.

16. COOKIES, ANALYTICS AND TRACKING

The E-shop uses cookies and similar technologies, as well as server-side tracking (e.g., wetracked.io), to ensure correct operation of the website and, subject to your consent, to measure performance, personalise content, and support marketing. Details about the categories of cookies and tracking used, their purposes, retention periods, and your rights—including how to withdraw consent at any time—are described in our Cookie Policy and Privacy Policy, in accordance with Article 5(3) of Directive 2002/58/EC (ePrivacy Directive) and Act No. 452/2021 Coll. on Electronic Communications.

17. PERSONAL DATA PROTECTION AND REGIONAL PRIVACY RIGHTS

Personal data is processed in accordance with applicable privacy laws, including Regulation (EU) 2016/679 (GDPR), Slovak Act No. 18/2018 Coll., and the privacy laws of the jurisdiction in which the Customer resides. Data is used for order fulfilment, customer support, fraud prevention, legal compliance, and as otherwise described in our Privacy Policy. Data is shared only with processors and partners (e.g., couriers, payment providers, IT service providers) as necessary for these purposes and under appropriate contractual safeguards.

To exercise your privacy rights (including, as applicable to your jurisdiction, access, rectification, erasure, portability, objection, restriction, withdrawal of consent, opt-out of sale/sharing, limitation of sensitive data use, and non-discrimination), please use the regional portal that applies to you:

Customers located outside the above jurisdictions may submit privacy requests to legal@teenwear.eu and the Seller will handle them in accordance with applicable local law. Customers in the EU/EEA also have the right to lodge a complaint with the Slovak Office for Personal Data Protection (dataprotection.gov.sk) or with the supervisory authority of their country of residence.

18. ACCESSIBILITY

The Seller is committed to making the E-shop accessible to persons with disabilities in accordance with Directive (EU) 2019/882 (European Accessibility Act) and the harmonised standard EN 301 549 (which incorporates WCAG 2.1 Level AA). A dedicated Accessibility Statement describes the level of conformity, any known limitations, and the feedback mechanism through which users may report accessibility barriers. Accessibility-related enquiries may be sent to accessibility@teenwear.eu.

19. NON-DISCRIMINATION AND GEOGRAPHIC AVAILABILITY

In accordance with Regulation (EU) 2018/302 on geo-blocking, the Seller does not apply different general conditions of access to the E-shop based solely on the customer's nationality, place of residence, or place of establishment within the EU. Customers may access and order from any language or country version of the E-shop available to them. Automatic redirection between country versions is performed only with your explicit consent. Please note that delivery is available only to the countries listed at checkout and that prices, currencies, and product availability may differ between country versions for objective commercial reasons.

20. DIGITAL SERVICES ACT — SINGLE POINT OF CONTACT

In accordance with Regulation (EU) 2022/2065 (Digital Services Act), the single point of contact for authorities, users, and recipients of the service is: legal@teenwear.eu. Communication may be conducted in English or Slovak. Notices regarding illegal content, including content posted by users (such as reviews), may be submitted to the same address and will be handled in a timely, diligent, and non-arbitrary manner.

21. LIMITATION OF LIABILITY

To the extent permitted by law, the Seller is not liable for indirect, incidental, or consequential damages resulting from the use of the E-shop or products. Total liability is limited to the purchase price paid. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, liability under Directive (EU) 2024/2853 on liability for defective products, fraud, or fraudulent misrepresentation. Mandatory consumer rights are not affected.

22. ALTERNATIVE DISPUTE RESOLUTION (ADR)

If you are not satisfied with the handling of a complaint, you may contact us at help@teenwear.eu. Should a dispute remain unresolved, you may submit your case to a competent national alternative dispute resolution body. In the Slovak Republic, the competent ADR bodies are listed by the Ministry of Economy of the Slovak Republic at mhsr.sk; in particular, the Slovak Trade Inspection (SOI) acts as an ADR body for many consumer disputes. Consumers residing in other EU Member States may contact the competent ADR body in their country; a list of bodies is available at consumer-redress.ec.europa.eu/dispute-resolution-bodies. The Seller is willing to participate in ADR proceedings where such entity is competent and accessible to you.

23. GOVERNING LAW AND JURISDICTION

These Terms are governed by the law of the Slovak Republic and relevant EU legislation. The courts of the Slovak Republic have jurisdiction over disputes arising from these Terms. Consumers habitually resident in another EU Member State retain the right, under Regulation (EU) No 1215/2012 (Brussels I recast), to bring proceedings against the Seller in the courts of the Member State in which they are domiciled, and to invoke the mandatory consumer protection provisions of the law of their country of habitual residence under Regulation (EC) No 593/2008 (Rome I).

24. SEVERABILITY AND FINAL PROVISIONS

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions remain in full effect. These Terms, together with the Refund Policy, Privacy Policy, Cookie Policy, and Accessibility Statement, constitute the entire agreement between the Seller and the Customer. These Terms are valid and effective from April 19, 2026, until amended or replaced.

25. CONTACT INFORMATION

For questions, complaints, or support, please contact our customer service at help@teenwear.eu. For legal matters, please contact legal@teenwear.eu. For privacy-related requests, please use the regional portal indicated in Section 17.

Supervisory authority:
Slovak Trade Inspection (SOI)
Central Inspectorate SOI, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, Slovak Republic
Website: https://www.soi.sk
E-mail: info@soi.sk