Terms of service

Terms of Service

Effective as of April 16, 2025

These Terms of Service govern the rights and obligations between ENORDA s.r.o., trading as Teenwear, and customers who access, browse or place orders through our official online stores and services.

By placing an order on Teenwear, you agree to these Terms, our Refund Policy, Privacy Policy, Cookie Policy, and any other terms displayed before checkout.

Mandatory consumer rights granted by applicable law are not affected by these Terms.

1. Seller Information

The seller and operator of Teenwear is:

ENORDA s.r.o.
Rastislavova 2093/12
911 05 Trenčín
Slovak Republic
Company ID: 46280839
Tax ID: 2023308837
VAT: SK2023308837
Registered in the Commercial Register of the District Court Trenčín, Section: Sro, Insert No.: 24856/R

Customer support: help@teenwear.eu
Legal matters: legal@teenwear.eu
Returns and claims: returns@teenwear.eu
Phone: +421 949 870 621

The phone number is not the primary customer support channel. For fastest support, contact us by email or online chat.

2. Scope of These Terms

These Terms apply to purchases and use of the official Teenwear online stores, including:

These websites, together with our mobile application, checkout, customer support, returns portal and related services, are referred to as the E-shop or Services.

The contract is concluded in English. Legal relations are governed by the laws of the Slovak Republic, including Act No. 108/2024 Coll. on Consumer Protection, the Slovak Civil Code and applicable EU legislation. Mandatory consumer protections of the customer's country of residence remain unaffected.

3. Use by Minors

Teenwear products are aimed mainly at teenagers and young adults. Purchases may only be made by persons who have legal capacity to enter into a contract under the law of their country of residence, or by minors with the consent and supervision of a parent or legal guardian where required by law.

  • Persons under 18 may use the E-shop and place orders only with the consent and supervision of a parent or legal guardian where required by applicable law.
  • By submitting an order, the customer confirms that they have the legal capacity to do so, or that the necessary consent has been obtained.
  • Where processing of personal data is based on consent, GDPR age rules and Slovak data protection law apply.
  • We may refuse or cancel an order where we reasonably believe that a minor is attempting to place an order without the required consent.

If you are a parent or legal guardian and believe that a minor has entered into a contract or provided personal data without the required consent, contact us at legal@teenwear.eu.

4. Account Registration

Creating an account is not required to place an order, but it may provide additional features such as saved details, order tracking, loyalty benefits or faster checkout.

Customers are responsible for providing accurate and current information and for keeping account login details secure. You are responsible for activity under your account, unless the activity was caused by our fault or a security issue outside your control.

We may suspend or terminate accounts that are used for fraud, abuse, unlawful activity or serious breach of these Terms.

5. Product Information and Availability

We display product descriptions, images, sizes, prices and availability as accurately as reasonably possible. Minor variations in colour, shade, fit, material texture or appearance may occur because of screen settings, lighting, supplier batches or manufacturing differences.

All offers are subject to availability. We may update product details, prices, promotions, collections and availability at any time. These changes do not affect orders already confirmed, unless correction is legally required or the customer agrees.

If a product becomes unavailable after you place an order, we may contact you to offer a replacement, wait for restock, or cancel and refund the affected item.

6. Prices, VAT and Price Reductions

Prices are shown in the currency applicable to the relevant store version and include VAT where required by law. Additional mandatory costs, such as shipping or service charges, are displayed before order confirmation.

Where we announce a price reduction on a specific product, such as a sale price, strikethrough price, percentage discount or public discount code, we display the lowest price applied to that product during the 30 days before the announcement where required by the EU Omnibus rules and applicable national law.

The 30-day reference price rule does not usually apply to genuinely personalised discounts, long-term loyalty programme benefits, conditional offers such as “buy two, get one free”, or clearly identified comparisons with other traders' prices or manufacturer's recommended retail prices, where legally permitted.

We may correct obvious pricing errors. If an obvious pricing error affects your order, we will contact you and offer the option to confirm the order at the correct price or cancel it for a refund.

7. Order Process and Contract Formation

The order process usually consists of selecting products, adding them to the cart, entering delivery and billing information, choosing a shipping and payment method, reviewing the order and submitting it by clicking a button clearly indicating an obligation to pay, such as Buy Now, Pay Now or an equivalent wording.

Before submitting your order, you can review and correct your details. By submitting an order, you make a binding offer to purchase the selected products.

A contract is concluded when we send you an order confirmation by email or otherwise confirm acceptance of your order on a durable medium.

We may refuse or cancel an order in reasonable cases, including payment failure, suspected fraud, unavailability, obvious pricing or product errors, misuse of promotions, breach of these Terms, or where we reasonably believe a minor placed an order without required consent.

8. Payment Terms

Payment must be made using the payment methods offered at checkout. Available payment methods may differ depending on country, currency, device, domain or payment provider.

Payment data is processed securely by authorised payment providers. Teenwear does not store full card numbers or full card security codes.

We may withhold dispatch until full payment is received and verified.

9. Payment Security

Payments are transmitted through secure connections and processed by third-party providers that apply appropriate security standards, including PCI-DSS compliance where applicable.

We may use fraud prevention tools to detect suspicious transactions and protect customers, Teenwear and payment providers.

10. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer. Customers are responsible for entering a correct and complete delivery address, including name, street, house number, postal code, city, country, phone number and any other information required by the carrier.

Shipping costs and estimated delivery times are displayed before checkout or in our Shipping Policy. Delivery times are estimates and may vary depending on product availability, processing time, destination, carrier performance, customs, holidays or events outside our reasonable control.

Order processing usually takes 2-5 business days after payment is received, unless stated otherwise on the product page, checkout or Shipping Policy.

Risk of damage to or loss of goods transfers to the customer when the customer, or a person chosen by the customer other than the carrier, physically receives the goods.

If delivery fails because of an incorrect address, refusal, non-collection, unpaid customs charges or another customer-related issue, our Refund Policy and Shipping Policy apply.

11. Customs, Duties and International Shipping

Depending on the destination country, customs duties, import VAT, local taxes, carrier fees or other charges may apply. The handling of such fees depends on the shipping method selected, destination country and information displayed at checkout or in our Shipping Policy.

If a customer refuses delivery or fails to pay charges that are legally required for delivery, the parcel may be returned, destroyed, abandoned or otherwise not delivered. In such cases, refunds may be reduced or unavailable where the goods cannot be recovered, unless applicable law requires otherwise.

12. Order Cancellation

You may request cancellation before your order is processed by our warehouse, or within 3 hours of placing the order, whichever happens first.

To request cancellation, contact us as soon as possible at help@teenwear.eu or through online chat.

Once an order is being processed, packed or shipped, cancellation may no longer be possible. You may still use the return process after receiving the order where applicable.

13. Returns and EU Right of Withdrawal

Teenwear offers a 15-day return period from delivery. EU consumers also have a legal 14-day right of withdrawal for online purchases, without giving a reason.

Our voluntary 15-day return period is more favourable than the minimum EU 14-day withdrawal period. Mandatory consumer rights are not affected.

You can submit a return or withdrawal by:

The withdrawal deadline is met if you send your withdrawal notice before the withdrawal period expires.

After you notify us of withdrawal, you must send the goods back without unnecessary delay and no later than 14 days from the day you informed us.

Customers are responsible for direct return shipping costs unless the item is faulty, damaged, incorrect, or applicable law requires otherwise.

For full rules on return costs, item condition, refund processing, EU withdrawal and the model withdrawal form, see our Refund Policy.

14. Refunds

Refunds are issued according to our Refund Policy.

Refunds are usually issued to the original payment method used for the purchase. Depending on the payment provider, it may take additional time for the refund to appear in your account.

For EU withdrawals, eligible payments are reimbursed no later than 14 days from the day we are informed of the withdrawal. We may wait with the refund until we receive the goods back or until you provide proof that the goods were sent back, whichever happens first.

15. Exchanges

We do not offer direct exchanges at the moment. If you need a different size or item, return the item according to our Refund Policy and place a new order for the item you prefer.

16. Claims and Legal Guarantee

We are responsible for goods that are faulty, not as described, or not in conformity with the contract in accordance with applicable Slovak and EU consumer law, including the Slovak Civil Code and Directive (EU) 2019/771.

EU consumers benefit from a statutory legal guarantee that applies for at least 2 years from delivery of the goods.

To file a claim, contact us at returns@teenwear.eu and include your order number, description of the issue and clear photos where relevant.

If the claim is justified, we will provide an appropriate solution in line with consumer law. This may include repair, replacement, proportionate price reduction, refund or withdrawal from the contract, depending on the situation and applicable law.

Reasonable return shipping costs for justified faulty, damaged or incorrect item claims are covered by Teenwear.

The legal guarantee does not cover normal wear and tear, damage caused by improper use, incorrect washing, mechanical damage, accidental damage, customer modifications or defects caused by circumstances after delivery.

17. Promotions, Vouchers and Discount Codes

Promotions, sales, voucher codes, bundles, loyalty rewards and other offers may be subject to additional terms displayed with the promotion or on our Promo Terms & Conditions page.

Unless stated otherwise, discounts are not cumulative and cannot be combined with other offers.

We may change, suspend or withdraw promotions at any time. This does not affect orders already confirmed, unless the promotion was used fraudulently, abusively or because of an obvious error.

18. Prohibited Use

You may use the E-shop only for lawful purposes. You must not:

  • violate any law, regulation or third-party rights;
  • submit false, misleading or fraudulent information;
  • attempt to access systems, accounts or data without authorisation;
  • transmit malware, spam, harmful code or automated abuse;
  • scrape, crawl, data-mine or extract content by automated means without permission;
  • interfere with the operation, security or performance of the E-shop;
  • misuse returns, refunds, discount codes or customer support processes.

We may restrict, suspend or block access where reasonably necessary to protect customers, Teenwear, service providers or the E-shop.

19. Intellectual Property

All content on the E-shop, including product images, videos, texts, logos, graphics, layout, design, product names, software elements and brand assets, belongs to ENORDA s.r.o., Teenwear or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, scrape or commercially use our content without prior written consent, except where mandatory law allows otherwise.

20. Customer Reviews and Feedback

Customer reviews displayed on the E-shop should originate from customers who purchased or used the relevant product, or should otherwise be clearly identified where appropriate.

We take reasonable and proportionate steps to verify that reviews come from real customers, for example by matching reviews with order records, review platform data or verified purchase information.

We do not present sponsored or paid reviews as genuine customer reviews unless this is clearly disclosed.

We may remove reviews that are unlawful, offensive, abusive, misleading, unrelated to the product, contain personal data of third parties, include spam, or otherwise breach these Terms.

By submitting feedback, suggestions, reviews, photos or other content to Teenwear, you grant us a non-exclusive, worldwide, royalty-free right to use such content for operating, improving and marketing Teenwear, unless otherwise agreed or prohibited by law.

21. Cookies, Analytics and Tracking

The E-shop uses cookies and similar technologies, including server-side tracking where applicable, to operate the website, secure checkout, measure performance, improve services, personalise content and support marketing.

Non-essential cookies and tracking technologies are used based on consent where required by law. Details about cookie categories, purposes, retention periods and consent settings are described in our Cookie Policy and Privacy Policy.

22. Personal Data Protection

Personal data is processed in accordance with applicable privacy laws, including Regulation (EU) 2016/679 (GDPR), Slovak Act No. 18/2018 Coll. and other privacy laws that may apply depending on the customer's location.

We process personal data for order fulfilment, payments, delivery, customer support, returns, claims, fraud prevention, legal compliance, analytics, marketing and other purposes described in our Privacy Policy.

To exercise privacy rights, contact us at privacy@teenwear.eu or use the relevant privacy request page:

EU and EEA customers also have the right to lodge a complaint with the Slovak Office for Personal Data Protection or the supervisory authority of their country of residence.

23. Accessibility

We aim to make the E-shop accessible and usable for as many customers as possible, including persons with disabilities. We work toward compliance with applicable accessibility requirements, including the European Accessibility Act where applicable.

Our Accessibility Statement describes the level of conformity, known limitations and feedback mechanism. Accessibility-related enquiries may be sent to accessibility@teenwear.eu.

24. Non-Discrimination and Geographic Availability

In accordance with EU geo-blocking rules, we do not apply different general conditions of access to the E-shop based solely on nationality, place of residence or place of establishment within the EU, unless objectively justified by law or commercial conditions.

Customers may access available language or country versions of the E-shop. Automatic redirection between country versions is performed only where legally permitted and, where required, with your consent.

Delivery is available only to countries listed at checkout. Prices, currencies, delivery options, product availability and promotions may differ between country versions for objective commercial, tax, logistical or legal reasons.

25. Digital Services Act Contact

For the purposes of the Digital Services Act, our single point of contact for authorities, users and recipients of the service is:

legal@teenwear.eu

Communication may be conducted in English or Slovak.

Notices regarding illegal content, including user-generated content such as reviews, may be submitted to the same address. We will handle such notices in a timely, diligent and non-arbitrary manner where applicable.

26. Limitation of Liability

To the extent permitted by law, Teenwear is not liable for indirect, incidental, special or consequential damages resulting from use of the E-shop or products.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, liability for defective products, fraud, fraudulent misrepresentation, intentional misconduct, or any liability that cannot be limited or excluded under applicable law.

Mandatory consumer rights are not affected.

27. Events Outside Our Control

We are not responsible for delays or failure to perform obligations caused by events outside our reasonable control, including carrier delays, customs delays, strikes, natural disasters, epidemics, war, technical outages, payment provider issues, supplier disruptions or government actions.

This does not affect mandatory consumer rights, including rights related to delivery, withdrawal, refunds or faulty goods.

28. Alternative Dispute Resolution

If you are not satisfied with how we handled your complaint, contact us first at help@teenwear.eu.

If the dispute remains unresolved, you may submit the dispute to a competent alternative dispute resolution body.

In Slovakia, competent ADR bodies are listed by the Ministry of Economy of the Slovak Republic. The Slovak Trade Inspection may act as an ADR body for consumer disputes where competent.

Ministry of Economy ADR list: mhsr.sk
EU ADR bodies: consumer-redress.ec.europa.eu

We are willing to participate in ADR proceedings where the relevant ADR entity is competent and accessible to you.

29. Governing Law and Jurisdiction

These Terms are governed by the laws of the Slovak Republic and relevant EU legislation.

Courts of the Slovak Republic have jurisdiction over disputes arising from these Terms, unless mandatory consumer protection rules give the consumer the right to bring proceedings in the courts of another country.

Consumers habitually resident in another EU Member State retain the right to rely on mandatory consumer protection provisions of their country of habitual residence and to bring claims where applicable under EU jurisdiction rules.

30. Changes to These Terms

We may update these Terms from time to time. Changes apply prospectively to new orders placed after the updated Terms are published.

Orders placed before an update are governed by the version of the Terms in force at the time the order was placed, unless mandatory law requires otherwise.

31. Severability and Final Provisions

If any provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions remain valid and enforceable to the maximum extent permitted by law.

These Terms, together with the Refund Policy, Privacy Policy, Cookie Policy, Shipping Policy, Accessibility Statement and any additional terms displayed before checkout, form the agreement between the customer and Teenwear.

32. Contact Information

For support, complaints or questions, contact us at:

Customer support: help@teenwear.eu
Legal matters: legal@teenwear.eu
Returns and claims: returns@teenwear.eu
Privacy: privacy@teenwear.eu

Seller:
ENORDA s.r.o.
Rastislavova 2093/12
911 05 Trenčín
Slovak Republic
Company ID: 46280839
Tax ID: 2023308837
VAT: SK2023308837

Supervisory authority:
Slovak Trade Inspection (SOI)
Central Inspectorate SOI
Bajkalská 21/A, P. O. BOX 29
827 99 Bratislava
Slovak Republic
Website: www.soi.sk
Email: info@soi.sk

Nothing in these Terms limits mandatory rights granted to consumers under applicable Slovak, EU or other mandatory consumer protection laws.