Shipping Policy

Last updated: June 16, 2026

This Shipping Policy explains how shipping, processing times, delivery estimates, customs, duties and delivery issues work when you place an order with Teenwear.

This policy applies to orders placed on teenwear.eu and other official Teenwear domains operated by ENORDA s.r.o.. Mandatory consumer rights are not affected by this policy.

Quick Summary

Delivery Countries

Teenwear delivers to 51 countries worldwide. Available delivery countries, shipping methods, prices and estimated delivery times are shown at checkout or on our delivery information page.

Delivery availability may depend on the product, destination country, carrier availability, customs rules and logistics restrictions.

View delivery times for each country here: Shipping & Delivery

Processing Time

Order processing usually takes 2-5 business days after payment is received. Processing time includes order verification, product quality check, packing and handover to the shipping partner.

Processing time is separate from shipping time. Shipping time starts after the order has been handed over to the carrier and the tracking information has been created or updated.

During busy periods, sales, holidays, product restocks or operational peaks, processing may take longer than usual. If you have not received a shipping confirmation after 7 business days, contact us at complaints@teenwear.eu.

Shipping Time

Shipping time depends on your country, selected shipping method, carrier performance, customs processing and local delivery conditions. All delivery times are stated in business days unless stated otherwise.

Most orders arrive within the estimated delivery window shown for your country. In rare cases, delivery can take up to 20 business days from the shipment date.

If your order is not delivered within 20 business days from the shipment date, contact us at complaints@teenwear.eu. After checking the shipment status, you may be eligible for compensation, reshipment, refund or another appropriate solution depending on the situation.

This does not apply if the delay or failed delivery was caused by an incorrect or incomplete address, refused delivery, parcel not collected, unpaid customs charges, delayed customer response, or another customer-related issue.

Shipping Costs

Shipping costs are displayed before order confirmation. The final shipping cost depends on the destination country, selected delivery method, order value, product availability and any temporary shipping promotions.

Any mandatory delivery charges are shown before you place the order. Optional paid delivery services, such as No Extra Fees Delivery where available, are shown separately at checkout.

No Extra Fees Delivery

If you select No Extra Fees Delivery and you are asked to pay customs duties, import VAT or other import-related fees upon delivery, send us clear proof of payment and we will refund the eligible extra charge.

Proof of payment may include a carrier invoice, customs receipt, payment confirmation or other document showing the amount paid, date, tracking number and reason for the charge.

No Extra Fees Delivery does not cover charges caused by incorrect customer information, refusal of delivery, parcel non-collection, customer-requested address changes, unpaid return charges, or other customer-related issues.

If you do not select No Extra Fees Delivery, most orders may still be shipped with taxes or duties handled in advance where possible, but we cannot guarantee that your local customs authority or carrier will not request additional payment upon delivery. In such cases, Teenwear does not cover or refund those extra charges unless applicable law requires otherwise.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import VAT, local taxes, brokerage fees, postal fees or other import-related charges. These charges are set by customs authorities, carriers or local laws and may vary by country.

We may use logistics solutions such as IOSS, DDP, postal delivered duties paid methods or trusted international shipping partners to reduce the risk of extra charges and make delivery smoother.

In some cases, a package may first be imported into one country and then forwarded to the destination country as part of a logistics route. This can help with faster and more reliable delivery, but it does not remove customs or tax obligations where they legally apply.

Unless you select No Extra Fees Delivery where available, we cannot guarantee that your local customs office, postal operator or carrier will not request additional payment.

Fulfillment Centers

To provide reliable worldwide delivery, orders may be shipped from different fulfillment centers depending on product availability, destination country, stock location and logistics routing.

Orders may be dispatched from any of the above locations or from another logistics partner location depending on stock, product availability, destination and shipping method.

Customs conditions, processing times and delivery estimates apply according to the actual shipping route, destination country and selected delivery method.

Tracking Information

After your order is processed and handed over to the shipping partner, you will usually receive a shipping confirmation with tracking information.

Tracking updates may take some time to appear after the label is created. In international shipping, tracking may also pause while the parcel is being transferred between carriers, customs or logistics hubs.

If your tracking has not updated for an unusually long time, contact us at complaints@teenwear.eu with your order number and tracking number.

Customer Responsibility for Delivery Details

Customers are responsible for entering a correct and complete delivery address and contact details. This includes the full name on the mailbox or door where required, street name, house number, apartment number, postal code, city, country, email address and phone number.

If the address is incorrect, incomplete, does not match the recipient name, or the customer does not collect the parcel on time, delivery may fail and the parcel may be returned, delayed, destroyed, abandoned or disposed of by the carrier or customs.

If a parcel is returned to us because of an incorrect address, refused delivery or non-collection, we may deduct actual return shipping, carrier and handling costs from any refund. If the parcel cannot be returned to us because of a customer-related issue, we may be unable to issue a refund unless applicable law requires otherwise.

Lost, Delayed or Damaged Parcels

If your parcel appears lost, delayed or damaged during shipping, contact us at complaints@teenwear.eu as soon as possible.

Please include your order number, tracking number and any relevant photos or documents. We may need to open an investigation with the carrier before offering a final solution.

If the carrier confirms loss or damage and the issue is not caused by incorrect customer information, refused delivery, non-collection or another customer-related issue, we will provide an appropriate solution in line with consumer law.

Failed Delivery, Refusal or Non-Collection

If a delivery fails because the customer refuses delivery, does not collect the parcel, provides incorrect details, does not respond to the carrier, refuses to pay required charges, or otherwise prevents delivery, the order may be returned to us or become unrecoverable.

If the parcel is returned to us, we may deduct actual return shipping, carrier and handling costs from the refund. If the parcel is destroyed, abandoned, disposed of or cannot be returned to us because of a customer-related issue, we may be unable to issue a refund unless applicable law requires otherwise.

Returns and Return Shipping

Return shipping rules, return costs, EU right of withdrawal, refund timing and return conditions are explained in our Refund Policy.

For non-EU returns or returns from countries outside the European Union, customers are responsible for ensuring that customs declarations are completed correctly and that any customs duties, postal fees, import VAT or return charges are paid in advance.

Returns with unpaid customs, VAT or postal charges may be refused or returned to the sender. Returns should be marked as Return - No Commercial Value where appropriate.

FAQ

Contact

For shipping questions, delayed parcels, tracking issues or delivery complaints, contact us at:

Customer support: help@teenwear.eu
Shipping complaints: complaints@teenwear.eu
Returns and claims: returns@teenwear.eu

Seller:
ENORDA s.r.o.
Rastislavova 2093/12
911 05 Trenčín
Slovakia
Company ID: 46280839
Tax ID: 2023308837
VAT: SK2023308837

By placing an order, you acknowledge this Shipping Policy. Nothing in this policy limits mandatory rights granted to consumers under applicable Slovak, EU or other mandatory consumer protection laws.