SHIPPING POLICY

Last Updated: 01/17/2025

We deliver to 51 countries worldwide. Your package will be shipped from one of our warehouses – either in the USA (Bensenville, IL), Slovakia, or Asia. The warehouse is selected based on your location and product availability.

 

PROCESSING TIME

Order processing usually takes 2–5 business days. This includes product quality check, packing, and handover to the shipping partner. Processing time is separate from delivery time. If you have not received a shipping confirmation after 7 business days, please contact us at complaints@teenwear.eu.

 

SHIPPING TIME

Shipping time depends on your country and selected shipping method. All delivery times are stated in business days. Most orders arrive within the estimated delivery window for your country. In rare cases, delivery can take up to 20 business days. If your order is not delivered within 20 business days, you are entitled to compensation as per our refund policy.

View delivery times for each country HERE.

 

NO EXTRA FEES DELIVERY (RECOMMENDED)

For only €3.95, you can select the "No Extra Fees Delivery" option at checkout. This option guarantees that you will never pay any customs duties, VAT, or other import fees on delivery – no matter the value or destination of your order.

If you are ever asked to pay any extra charges on delivery, we will fully refund these fees after you provide proof of payment. This is our exclusive guarantee for customers who choose "No Extra Fees Delivery".

If you do not select "No Extra Fees Delivery":
Most orders are shipped with all customs duties and taxes prepaid; however, in rare cases, your local customs authority may require additional payment upon delivery. In these cases, Teenwear does not cover or refund these extra charges. We highly recommend selecting "No Extra Fees Delivery" for complete peace of mind and 100% protection against unexpected fees.

 

CUSTOMS, DUTIES, AND TAXES

We use special logistics solutions (such as IOSS and DDP) and trusted shipping partners (e.g. YunExpress), where your package is first imported into the EU (for example, via the Netherlands), and then forwarded to your country as an internal EU shipment. Thanks to this, all necessary taxes and duties are usually paid in advance. However, unless you select "No Extra Fees Delivery", we cannot guarantee that your local customs office will not request additional fees. For guaranteed fee-free delivery, please choose "No Extra Fees Delivery" at checkout.

 

FULFILLMENT CENTERS

To ensure fast and reliable delivery worldwide, our products are shipped from multiple fulfillment centers based on product availability and your shipping destination:

🇪🇺 Europe Warehouse
Teenwear.eu – Trego Center, Brnianska, Zlatovce, 911 05 Trenčín, Slovakia
Fullfillment managed by ENORDA s.r.o.

🇺🇸 United States Warehouse
Partner logistics facility, CA 90304, USA
Fullfillment managed on behalf of ENORDA s.r.o. by Etailerhub Technology Limited

🌏Asia Warehouse
Partner logistics facility, 108 Gloucester Road, Wan Chai, Hong Kong
Fullfillment managed on behalf of ENORDA s.r.o. by Etailerhub Technology Limited

Orders may be dispatched from any of the above locations, depending on inventory availability and the destination country.

Customs conditions and delivery times apply equally to all fulfillment centers, as outlined in the sections “SHIPPING TIME” and “CUSTOMS, DUTIES, AND TAXES”.

 

SHIPPING POLICY AGREEMENT

By placing an order, you agree to our shipping policy, including processing times, estimated delivery, customs/tax information, and any temporary terms displayed on our website. Please read all terms carefully before purchasing.

 

---

Frequently Asked Questions (FAQ)

Q: Will I have to pay any extra fees when my order arrives?
A: If you choose "No Extra Fees Delivery," you are fully protected against any additional charges – we will refund you in full if you are ever asked to pay customs or VAT on delivery. If you do not select this option, it is possible that your local customs may request extra payment, which is not covered or refunded by Teenwear.

Q: My order is over €150 – will I have to pay extra fees?
A: For "No Extra Fees Delivery" customers, no – you are fully protected regardless of order value. Without this option, there is a risk of additional customs fees on high-value orders.

Q: What should I do if I’m charged extra fees on delivery?
A: If you selected "No Extra Fees Delivery," simply send us proof of payment and we will refund you in full. If you did not choose this option, we cannot cover or reimburse these fees.