PRIVACY POLICY

Effective as of April 10, 2025.

This Privacy Policy describes how ENORDA s.r.o. ("Teenwear", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website (teenwear.eu), mobile application, or any services provided by Teenwear (collectively, "Services"). This Policy also explains your rights and choices regarding your personal data, in line with the General Data Protection Regulation (GDPR) and applicable Slovak and EU law.

PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

• Contact Data: Name, email address, shipping and billing address, phone number.
• Account Data: Registration details, username, password, profile data.
• Order Data: Order history, order numbers, products purchased, payment method (we do not store full card details).
• Communication Data: Emails, messages, reviews, feedback, survey responses.
• Marketing Data: Preferences for marketing communications, newsletter opt-in status, participation in contests or promotions.
• Device and Usage Data: IP address, browser/device type and settings, operating system, referring/exit pages, pages viewed, site interactions, time spent on pages, and other technical data.
• Data from Other Sources: Information from partners (e.g. ad networks, social networks if you connect your account), data licensors, or publicly available sources.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies (such as pixels, beacons, and local storage) to enable essential site functionality, enhance your experience, analyze website traffic, and show you personalized content or ads. Some cookies are set by us, others by third-party partners. For more details, please see our Cookie Policy.

SERVER-SIDE TRACKING & ANALYTICS

In addition to browser-based analytics, we use server-side tracking solutions—including, but not limited to, Meta (Facebook) Conversions API and wetracked.io—to monitor, analyze, and improve the performance of our Services and advertising campaigns. These technologies may process data such as IP address, hashed email address, device/browser characteristics, and purchase or event data. All data processing is performed in compliance with applicable privacy laws, including the GDPR.

HOW WE USE YOUR PERSONAL DATA

We use your personal information for the following purposes:

• To provide, operate, and improve our Services (processing orders, deliveries, customer support, account management).
• To communicate with you (about orders, support queries, updates, and important service notices).
• To personalize your experience (recommendations, saved preferences, targeted offers).
• For direct marketing (sending newsletters, offers, and product updates if you have not opted out).
• For analytics and research (site performance, trend analysis, product development).
• For legal and compliance purposes (to meet our legal obligations, prevent fraud, and enforce our terms).
• With your consent (for any purpose we clearly explain at the time of collection).

HOW WE SHARE YOUR PERSONAL DATA

We may share your data with:

• Service providers (e.g., payment processors, logistics partners, IT providers, returns processing, analytics and advertising networks including server-side tracking providers like wetracked.io).
• Business partners (e.g., for joint promotions or if you access the Service via a social login).
• Authorities and legal advisors (where required by law, for compliance, fraud prevention, or to protect our or others' rights).
• Successors (if the company or its assets are acquired, merged, or transferred).

We do not sell your personal data to third parties. Some aggregated, anonymized data may be shared for analytical or business purposes.

INTERNATIONAL DATA TRANSFERS

Some of our service providers or partners may be located outside the EU/EEA (including in the USA). Where data is transferred internationally, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with GDPR.

YOUR RIGHTS UNDER GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of access – to know what personal data we hold about you
• Right to rectification – to correct inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing (including for direct marketing)
• Right to withdraw consent (where applicable)
• Right to lodge a complaint with a supervisory authority (dataprotection.gov.sk – Úrad na ochranu osobných údajov SR)

To exercise any of these rights, contact us at privacy@teenwear.eu.

DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as otherwise required by law.

SECURITY MEASURES

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

CHILDREN'S PRIVACY

Our Services are not intended for children under 16 years of age and we do not knowingly collect data from children under 16. If we become aware that personal data of a child under 16 has been collected, we will promptly delete it.

YOUR CHOICES

• Marketing communications: You may opt out of receiving marketing emails at any time by clicking the unsubscribe link or by contacting us at privacy@teenwear.eu.
• Cookies and analytics: Most browsers allow you to manage your cookie preferences. For more details, see our Cookie Policy.
• Account information: You can access and update your account data by logging into your profile.
• Interest-based advertising: You can opt out of interest-based advertising as explained in our Cookie Policy.

OTHER SITES AND SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies separately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website with a new effective date. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.

CONTACT

If you have questions or requests regarding this Policy or your personal data, contact us at:
privacy@teenwear.eu
or by mail at:
ENORDA s.r.o. – Teenwear
Attn: Legal – Privacy
Rastislavova 2093/12
911 05 Trenčín, Slovakia

NOTICE TO CALIFORNIA RESIDENTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). We do not sell your personal information. For more details, see the California section of our Privacy Policy.