RETURN & REFUND POLICY

Last Updated: 24/04/2026

Customer satisfaction is important to us. We inspect each piece before packaging, but we understand that issues may occur. By placing an order on teenwear.eu, you agree to the terms below.

15 DAY RETURN POLICY

We have a 15-day return policy, which means you have 15 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Warehouse for return is located in Slovakia (Europe).

HOW TO RETURN

1. Log in at returns.teenwear.eu
2. Select your order
3. Select items
4. Choose reason 
5. Click Request return

EXCHANGES

Exchange is not possible. If the size does not suit you or you don´t like the item, return it and create a new order.

RETURNS – SLOVAKIA, CZECH REPUBLIC, HUNGARY

If you are returning your order from Slovakia, Czech Republic or Hungary, the return handling fee is €3.95 when using Packeta.

This amount does not need to be paid upfront, it will be automatically deducted from your refund once the return is processed. You can view all Packeta Points here: https://www.packeta.com/pick-up-points

RETURNS – ROMANIA

If you are returning your order from Romania, the return handling fee is €4.95 when using Packeta.

This amount does not need to be paid upfront, it will be automatically deducted from your refund once the return is processed. You can view all Packeta Points here: https://www.packeta.com/pick-up-points

RETURNS – OTHER COUNTRIES

We do not cover the shipping cost of returns, and do not offer pre paid return labels. The shipping cost will be covered by the buyer. Warehouse for returns is located in Slovakia (Europe).

REFUNDS

Refunds are processed within 3–7 business days after the return arrives.

Refunds are issued to the original payment method.

Shipping costs paid by the customer are non-refundable.

ORDER CANCELLATION

You may cancel your order prior to receiving an email notification confirming that it is being processed by our warehouse, or within 3 hours of placing the order, whichever occurs first. To cancel, contact us at help@teenwear.eu or in the online chat.

COMPENSATION FOR A LATE DELIVERY

You are entitled to a compensation if your order is not delivered within 20 business days from the shipment date. Should your delivery exceed this timeframe, please reach out to us at complaints@teenwear.eu for assistance.

This does not apply if caused by:

• Incorrect address
• Refused delivery
• Parcel not collected
• Customer-related issues

CUSTOMS & OUTSIDE EU

If you are returning items from countries outside the European Union (EU), such as the United Kingdom (UK), United States (US), Canada (CA), or others, please note:

• All customs duties, import VAT, or return fees must be paid in advance by the customer.
• Any return package that arrives with unpaid charges will be automatically refused and sent back to the sender.
• Returns must be clearly marked as “Return – No Commercial Value” on the customs declaration. Failure to do so may result in customs fees, which we will not cover.

We are unable to process refunds for returns that are not delivered to us due to unpaid duties or incorrect declarations.

ADDITIONAL TERMS

Condition of Returned Items:

• All items must be in their original condition—unworn, unwashed, and with original tags attached.
• Shoes must be returned in their original packaging, unworn, and without any signs of wear.
• Items must be free from any stains, makeup, deodorant marks, or any signs of wear.

Multiple Orders:

• If returning items from multiple orders, please include a separate packing slip for each order to ensure proper processing.

Returns Processing Time:

• Returns will be processed within 3-7 business days after the items are received by Teenwear.eu warehouse.

Incorrect Address:

• If your order is undeliverable due to an incorrect address, refusal, or non-collection, and the parcel cannot be returned to our warehouse (for example, if it is destroyed or disposed of by the courier or customs due to international shipping policies), we reserve the right to withhold the refund, as the goods cannot be recovered. If the parcel is returned to us, we will deduct all return shipping and handling costs from your refund.
  

Specific Item Notes:

• For certain jeans, manufacturers may deliver the product without a pre-cut buttonhole. In such cases, the item is not considered defective, and the customer is responsible for cutting the buttonhole with a sharp object (e.g., scissors).

Shipping & Return Shipping:

• Teenwear.eu is not responsible for return packages that are lost or stolen in transit. Please retain proof of postage and/or tracking information when returning items.
• The original order shipping fees are non-refundable.

ABUSE & FRAUD

• Excessive returns
• Used items
• Fraudulent behavior

By requesting a return, you agree to this policy.